Are you tired of waiting days—or even weeks—for customers to print, sign, scan, and email back a sales order?
Do you want a faster, cleaner, and more professional way to confirm orders in Odoo Sales?
You’re not alone.
For many businesses, the order confirmation stage is where deals slow down. Customers get busy, emails are missed, and paperwork piles up. The good news is that Odoo Sales online signatures solve this exact problem.
This beginner-friendly guide will walk you step by step through how to use online signatures in Odoo Sales. You’ll learn what online signatures are, why they matter, how to activate them, and how customers use them to confirm quotations quickly. By the end, you’ll understand how this feature can speed up your sales process and reduce manual work.
What Is an Order Confirmation in Odoo Sales?
Before using online signatures, let’s quickly understand what order confirmation in Odoo Sales means.
In Odoo, a quotation is a formal offer sent to a customer. Once the customer accepts that quotation, it becomes a Sales Order. This confirmation is important because it triggers other actions in Odoo, such as:
Creating invoices.
Generating delivery orders.
Updating inventory.
Starting projects or services.
In short, confirming a sales order in Odoo is the moment when a deal officially becomes real.
What Are Online Signatures in Odoo Sales?
Online signatures in Odoo Sales will allow customers to confirm quotations by signing digitally through the Odoo Customer Portal.
Instead of printing documents or replying to emails, customers can:
Open the quotation online.
Sign it electronically.
Confirm the order instantly.
This feature is part of Odoo’s Sign & Pay process and is designed to make Odoo order confirmation faster and more reliable.
Why Online Signatures Are Important
Using digital signatures in Odoo Sales provides several benefits for both businesses and customers:
Faster quotation approval.
Less paperwork and fewer emails.
Reduced confirmation delays.
Better customer experience.
Secure and traceable approval records.
For beginners, this feature removes complexity and makes the Odoo Sales order confirmation process much easier to manage.
Step 1: Activate Online Signatures in Odoo Sales
To start using online signatures, you first need to enable the feature.
How to enable online signatures:
Go to Sales app → Configuration → Settings.
Scroll down to Quotations & Orders.
Check the box for Online Signature.
Click Save.
Once enabled, Odoo allows customers to sign quotations digitally.
Where Online Signatures Appear in Odoo
Online Signatures in Quotation Templates
If you use quotation templates, the Signature option appears in the Online confirmation section of the template.
Enabling this ensures that every quotation created using the template requires a customer signature in Odoo.
Online Signatures in Standard Quotations
For one-time or manual quotations, you can enable online signatures directly in the quotation form.
Go to the Other Info tab and select Signature. This is useful when you want flexibility in your Odoo quotation confirmation process.
How Customers Confirm Orders Using Online Signatures
When a customer receives a quotation and opens it through the Odoo customer portal, they will see a Sign & Pay button.
Validate Order and Add a Signature
When the customer clicks Sign & Pay, a Validate Order pop-up window appears. The customer’s name is automatically filled in based on their contact details.
Customers choose one of three ways to sign:
Auto – Odoo generates a signature automatically
Draw – Customer draws a signature using a mouse or touchpad
Load – Customer uploads an existing signature image
After selecting a signature, the customer clicks Accept & Sign.
This is the core of how to confirm orders in Odoo Sales using online signatures.
Payment and Automatic Order Confirmation
If online payment is enabled on the quotation, payment options appear immediately after signing.
Once the customer signs (and pays, if required):
When the quotations is confirmed by the customer.
A Sales Order is created.
The assigned salesperson is notified.
A delivery order is generated automatically (if Inventory is installed).
This makes online order confirmation in Odoo seamless and efficient.
Viewing Online Signatures in Odoo (Developer Mode)
Odoo securely stores all online signatures.
To view a customer’s signature:
Enable Developer Mode.
Go to Sales → Orders → Orders.
Open a confirmed sales order.
Click the Customer Signature tab.
Here you can see:
The digital signature image of the customer.
Who signed the order?
The date and time of signing.
Real-Life Example: Why does the Online Signature Matter?
Without the online signatures:
Customer delays confirmation.
The sales team sends follow-up emails.
Projects will be postponed due to lack of confirmation.
With online signatures in Odoo Sales:
Customer signs instantly.
Order is confirmed in minutes.
Work begins immediately.
This clearly shows the value of digital signatures in Odoo for improving sales efficiency.
Key Takeaways for Beginners
Online signatures simplify Odoo Sales order confirmation.
Customers sign directly through the portal.
Signatures are stored securely in Odoo.
Sales teams save time and reduce errors
The sales process becomes faster and more professional
Conclusion
Online signatures in Odoo Sales are one of the most powerful yet beginner-friendly features available. They remove friction from the sales process, reduce paperwork, and help businesses close deals faster.
Once you understand how to use online signatures in Odoo to confirm orders, you’ll notice immediate improvements in speed, accuracy, and customer satisfaction. If you want a smoother and more modern sales workflow, enabling online signatures is a smart place to start.